Need technology help?

The enTECH@home program is being transformed to suit your needs and to utilize the skill set of our student volunteers. This program will continue to be free and be provided through phone and email. University of Waterloo students will continue to run the program as well. 

The enTECH@home program transformation will involve a division of our service into 2 categories. The categories are based on what sort of service you need. The categories are ‘Technical Help’ and ‘Technology Coaching’. 

Technical Help is for if you need support with fixing or troubleshooting a technical issue on your device. 

Technology Coaching is for you if you are looking to learn a new skill or if you’re trying to learn how to perform a task on your device. 

The following flowchart below provides a visual representation of the difference between ‘Technical Help’ and ‘Technology Coaching’

Common issues include:

• Problems with video calling

• Setting up an email account

• How to use YouTube

• Joining online religious services

• Other technology issues

We are happy to provide support to anyone who contacts us - this service is available to you no matter where you live or how old you are. We are happy to provide support to community members living in retirement homes and long-term care homes — please consider using the promotional materials here, available in full color or black and white.

Services are currently only offered in English. We are looking into providing support in other languages.

A volunteer will make two attempts to contact you, after which we would ask you to reconnect with us and provide your updated availability.

If you haven’t heard from us in two business days, or you’d like to give us feedback, please call us at the number below, or email us here.

Updates:

1. Vaccine Registration:

If you need assistance with vaccine registration, feel free to submit a form or leave a message at the number below and we can help you determine your eligibility and help to book your appointment. 

If you would like to register for a vaccine on your own, please visit this link: https://covid-19.ontario.ca/book-vaccine/

2. enTECH@Home Tutors

We are excited to announce that enTECH@Home is now offering recurring support sessions! If you want to learn something new that is related to technology or have multiple issues that need resolving, sign up for one of our recurring sessions. This will ensure that you have consistent sessions ( weekly or biweekly) with one of our volunteers to answer all of your questions! Check out one of our Success Stories to learn about how people have benefitted from the great service that our enTECH@Home Tutors have provided.

If you are interested in having recurring support sessions with one of our enTECH@Home Tutors, please indicate that in the request form below, or leave a message at the number below.